The Reasons for the Travelers' Discontent with the Service Quality in Case Study

The Reasons for the Travelers' Discontent with the Service Quality in Flight - Case Study Example In this paper, we will look at the major problems faced by customers and come with ways to overcome them in the light of HR. We will make a human resource strategy plan which these airlines should apply for their proper management.The world of the airline business is increasing rapidly. The customers demand and expectations of people from airlines are increasing. But the only focus of airlines these days is to increase their market share, and in this bid, they tend to neglect many other issues which impact customer satisfaction. According to HR, it’s a duty of every company to provide good and satisfactory services to customers. This service doesn’t only promote the business but also makes a loyal customer of the company.Today’s customers aren’t very happy and content with the services provided by airlines. And most of these issues are related to customer services which eventually come under the human resource department. The ironic thing is that where tod ay’s business world is paying a lot of importance and priority to a human resource, many companies are only focused to make profits.Some of the common issues faced by customers these days by airlines are as following:- Unfriendly services and behavior towards customers in flight;Â   - Security measures are taken in a way that causes difficulties to passengers;Â   - Staffs of airline services are unfriendly and impolite; - Biased treatment to customers on the basis of class that they are traveling;Â   Â  -Unscheduled transit flights; - Slow action towards customers problem; - Unhelpful and hostile behavior towards customer demands and inquires.

Political Economy Theories Assignment Example | Topics and Well Written Essays - 500 words

Political Economy Theories - Assignment Example Marxism is a system of economic, social, and political philosophy based on ideas that view social change in terms of economic factors. This theory asserts that for human beings to survive they must produce and reproduce the materials necessary for life. As a result, the societies are therefore governed by forces of production. Karl Marx believed that although capitalism develops the productive powers of human societies to historically unprecedented heights, it does so in ways, which are also disabling, exploitative, and undemocratic. In order to change this unjust order in the society Marx advocated for a revolution which would see the distribution of wealth from the few owners of production to all members of the society. â€Å"Neo† refers to a new kind of liberalization carved out by an elite group of capitalists from the old liberal school of economics that belonged to famous economists such as Adam Smith. Neoliberalism is in the first instance a theory of political economic practices that proposes that human well-being can best be advanced by liberating individual entrepreneurial freedoms and skills within an institutional framework characterized by strong private property rights, free markets, and free trade. The political economy under neoliberalism is as a result of the following key points. Firstly, there is the liberation of any enterprise imposed by the government regardless of the social damage done to the people. Secondly, neoliberalism calls for the cutting of public expenditure for social services such as healthcare and education. This removes the safety net of the poor leaving them at the mercy of the private enterprises. Thirdly, there is the reduction of government regulation on anything that may diminish business profits. Fourthly, there is the privatization of state owned enterprises under the